Privacy Policy

1. Introduction

Welcome to Restaurant Hub Solution ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our B2B platform for restaurant management and supply ordering.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, company name, phone number
• Business Information: Restaurant details, business type, tax ID, billing information
• Order Information: Purchase orders, quotes, delivery preferences
• Communication Data: Support tickets, messages, feedback

2.2 Automatically Collected Information

• Usage Data: Pages visited, features used, time spent on platform
• Device Information: IP address, browser type, operating system
• Cookies: Session cookies, preference cookies, analytics cookies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your orders and manage your account
• Send you order confirmations, invoices, and updates
• Respond to your support requests and communications
• Send marketing communications (with your consent)
• Analyze usage patterns to improve our platform
• Prevent fraud and ensure platform security
• Comply with legal obligations

4. Information Sharing and Disclosure

We may share your information with:

4.1 Service Providers

We work with third-party service providers for hosting, authentication, payment processing, analytics, and customer support. These providers have access only to information needed to perform their services.

4.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights, property, or safety.

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your information:

• Data encryption in transit (SSL/TLS) and at rest
• Secure authentication with OAuth 2.0
• Regular security audits and monitoring
• Access controls and role-based permissions
• Secure cloud infrastructure

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

You have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Request your data in a structured format
• Restrict Processing: Limit how we use your information

To exercise these rights, contact us at hello@restauranthubsolution.com.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information for legal compliance, fraud prevention, and dispute resolution.

• Legal compliance (tax records, transaction history)
• Fraud prevention and security
• Dispute resolution

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for platform functionality
• Preference Cookies: Remember your settings
• Analytics Cookies: Understand usage patterns

You can control cookies through your browser settings, but disabling them may affect functionality.

9. Third-Party Links

Our platform may contain links to third-party websites (suppliers, partners). We are not responsible for their privacy practices. Please review their privacy policies separately.

10. Children's Privacy

Our services are designed for businesses and are not intended for individuals under 18. We do not knowingly collect information from children.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or platform notification. Continued use of our services after changes constitutes acceptance.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

14. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion
• Right to non-discrimination for exercising your rights